Must be fluent in reading, writing, and speaking Spanish
Excellent verbal and written communication skills
Ability to deal with upset customers and de-escalate the situation
Provide empathy and call control
Exceptional attention to detail and ability to multitask
Ability to navigate through multiple systems with your computer
Must be available to Train on weekdays
Responsibilities
We are seeking a Call Center Representative to handle inbound and outbound customer calls in a fast-paced and dynamic environment
The Call Center Representative will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues, and promoting company products and services
Manage high volumes of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research issues, and provide solutions
Build sustainable relationships with customers and ensure customer satisfaction
Keep records of customer interactions, transactions, comments, and complaints
Follow communication procedures, guidelines, and policies
